Note: The returned item is your responsibility until it reaches us. For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit.
For the avoidance of doubt, you shall be responsible for paying your own shipping costs for returning your item(s) to us OR you may deposit the item physically to our office. It is strongly recommended to deliver with tracking information and we shall not be liable for any return item(s) that are lost or damaged. It is to be noted that all items are NOT refundable. We shall have the absolute discretion to decide whether Shoppy credit(s) shall be awarded on case by case basis and you shall be allowed to purchase other item(s) at our site by the equivalent Shoppy credit(s). You could choose to top up the shortfall by cash if the value of the newly selected item(s) is/are higher than the returned item(s). All Shoppy credit(s) are NOT refundable.
Should it be verified and confirmed that a defective or incorrect merchandise has been delivered to you, the shipping costs for returning the item(s) and sending the new or correct merchandise shall be borne by us.
Have Questions? Shoppy Customer Team is happy to help! Email us at firstname.lastname@example.org for any necessary actions.
Attn: Shoppy @ 18 Howard Road, #08-03 Novelty BizCentre, Singapore 369585
Once we receive your return item(s), kindly allow 7 working days for your return to be processed. You will receive an email confirmation when the return process is finished and shall inform you of the relevant details.
Several types of goods are exempt from being returned, including but not limited to, intimate or sanitary goods and personal care items for hygiene cause. Kindly refer to the respective products page for details.